Hotel Ortuella

Staff confident in English, very helpful as I have no Spanish. Room was large and comfortable, and it was nice to have a walk-in shower. Parking available both outside and in an underground car park (very steep access though). Easy to get to from major motorways, and was less than 20mins drive to the port for the ferry the following morning. Staff very helpful at every point. Would stay again if using the Bilbao Port.

We would like to higly appreciate the lady at the reception (morning shift) for her responsiveness and hospitality. The hotel is clean and comfortable, with delicious breakfast (not included). Commuting trains to the centre are quick, clean and air conditioned. Tickets can be easily bought at the train station Urioste.

The young lady at Reception was very friendly and helpful as was the lady in the Bar. The hotel is within easy walking distance of the train if we had wanted to go into central Bilbao and was less than 15 minutes to the ferry which we had to catch that morning

Excellent location to catch the ferry from Bilbao, very clean hotel with comfy beds and modern rooms. Staff were friendly, free parking very secure